Need something cleared up? Here are our most frequently asked questions
Ned is a cloud-based loan management platform that helps banks, credit unions, and mission-driven lenders launch and scale small business and commercial lending programs. By connecting directly to real-time financial and transaction data, Ned gives lenders a continuously updated view of borrower performance across origination, underwriting, servicing, repayment, and reporting. The white-label platform can be deployed end-to-end or modularly to fit each lender’s workflow.
Community and regional banks, Credit unions and CDFIs, Fintech and non-bank lenders. These institutions use Ned to modernize lending, accelerate decisions, and maintain relationship-focused service.
Fixed-term loans with scheduled repaymentsLines of credit with utilization-based repaymentRevenue-based financing tied to borrower cash flow
Yes. Ned can run multiple loan programs with different underwriting rules and servicing logic at the same time. As well, lenders can configure multiple intake and application flows for different lending products, all within one platform.
Yes. Ned is white-labeled and becomes your digital lending experience. Your branding, credit policy, borrower messaging, disclosures, and borrower portal are front and center. Ned powers the infrastructure, automation, and intelligence behind the scenes.
Yes. Borrowers log into a secure portal where they can:Complete loan applications and qualification activitiesUpload documents and electronically sign agreementsTrack status in real time and see what’s needed nextView balances, repayment history, and amortization schedulesExport relevant data or documents they need for their recordsCommunicate directly with your team through secure messaging
Borrowers securely connect all relevant bank accounts to Ned via open banking integrations. Ned automatically assesses transaction and category data and analyzes:Deposit and expense patternsSeasonality and revenue trendsCash runway, burn rate, and volatility indicatorsCategory-level spending (e.g., payroll, rent, inventory)Transaction-level detail when deeper review is neededBoth lenders and borrowers see the same cash flow intelligence creating a shared, real-time view of business health that goes far beyond traditional credit scores.
Yes. Lenders can configure their own credit policy, eligibility criteria, and underwriting logic directly in Ned. You can define rules, required documents, and qualitative factors. Ned applies your criteria automatically to each application, helping the team to accelerate decisions.
Ned is built with compliance in mind. The platform maintains audit trails and granular access controls while allowing disclosures to be delivered and made visible to borrowers. Lenders retain full visibility into what was shared, when, and with whom, creating a clear, defensible record.
Yes. Ned is SOC 2 compliant and uses enterprise-grade security controls. Data is encrypted in transit and at rest, role-based permissions ensure the right level of access for each user, and detailed logs maintain a record of activity.
You do. Clients control retention, export, and deletion. Ned processes that data solely on your behalf to support lending activities and does not sell, share, or use the data for any other purpose.
Repayment is automated through out-of-the-box ACH. Lenders configure the repayment structure, and Ned executes it. Before every debit, Ned performs an automated balance check to confirm sufficient funds. If funds are low, Ned notifies both lender and borrower and provides tools to re-initiate payment. If a payment does not clear, Ned triggers failed repayment workflows and escalates communication.Throughout repayment, both lenders and borrowers have real-time visibility into balances, upcoming debits, and payment history, keeping everyone aligned and connected after the close.
Yes. Communication, payment handling, borrower notifications, and ongoing monitoring can be automated.
Ned’s upcoming API suite will provide secure, token-based access for lenders to connect Ned data with CRMs, analytics tools, and reporting systems. It will also enable Zapier-style automations, allowing lenders to trigger workflows from external events while maintaining strict access controls.
Most institutions launch in 4 to 8 weeks with guided onboarding. The timeline depends on your urgency and capacity. Ned moves at your speed and accommodates accelerated implementations when needed.
Every new customer receives a guided onboarding experience.Ned provides:A dedicated implementation manager to lead setup and configurationAdmin and team training so everyone is comfortable using the platformBest-practice playbooks based on real lender implementationsOngoing support through ticketingPremium support options for faster response times and high touch assistance.Ned stays hands-on from kickoff through go-live to ensure your team is confident and fully enabled.
Ned charges monthly SaaS fees with a one-time implementation and setup. Pricing includes all integrations out of the box, and Ned does not pass through third-party integration costs to customers. Pricing depends primarily on user seats and can be provided upon request.
Ned is purpose-built for lenders who need speed, clarity, and control.Designed for cash-flow and revenue-based lending — structured for modern loan products, not legacy collateral modelsUnified origination and servicing — one platform from application to repaymentReal-time cash flow visibility and portfolio intelligence — see performance as it happens, not after the factModern borrower experience under your brand — intuitive, mobile-friendly, white-labeledCompliance-ready — audit trails, disclosure capabilities, and secure data managementScales with your growth — modular, configurable, and built to expand as your lending evolvesTransparent, predictable pricing — monthly SaaS fees, no hidden integration costsNed helps lenders move faster, stay connected to borrowers, and manage portfolios with confidence.
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